7 chapters · 41 capabilities · 8 screens
The story
Agents get their own portal where they browse live departures, book seats for adults, children and infants, upload passports (fields are read automatically from the MRZ), submit payment proof and download e-tickets. The platform team gets one console for inventory, bookings, concessions, agent approvals, a complete accounts department and, for Umrah operators, everything from vouchers and MOFA data to hotel beds, transport, arrivals and check-out.
Before AirDesk
Group seats are tracked in spreadsheets, so seats get double-sold, PNRs overfill and nobody can see what is actually left.
Agents hold seats and never pay. Releasing those seats by hand is slow, and inventory sits idle while it waits.
Bookings live in one place and the accounts in another. Every month-end means matching receipts, refunds and supplier bills by hand.
Vouchers, hotel rooming, transport and airport movements are coordinated over phone calls and chat groups.
AirDesk replaces all of this with one system where every seat movement and every money movement is recorded, linked and auditable.
The people in the story
01
Load airline group blocks and PNRs, set fares and sell through agents
02
Run packages, vouchers, MOFA, hotels, transport and pilgrim movements
03
Browse groups, book seats, add passengers, pay and download tickets
04
Receivables, payables, refunds, bank and cash books, financial statements
05
Inventory, PNR allocation, ticketing, arrivals and departures
Chapter 01
5 parts of AirDesk
the sellable departure, with route, flight segments, currency, payment deadline and fare matrix per cabin and passenger type
separate seat pools for adults, children and infants, each with sell fare and supplier cost
airline PNR blocks inside a lot, with allocated, held, confirmed and available seats. Status is calculated automatically (Available, Low inventory at 10% or less, Full, Inactive)
a booking's seats are spread across PNRs in priority order
every hold, release, expiry, confirmation and cancellation is recorded, so seat counts can always be explained
Chapter 02
9 parts of AirDesk
Browse active groups and filter by sector, airline and date
Passenger mix rules are enforced: at least 1 adult, 1 child per 10 adults (more needs a concession) and no more infants than adults
upload the passport bio page and name, passport number, date of birth, expiry and nationality are read from the MRZ. Agents review the result before saving
Duplicate-passenger and passport-expiry checks run on both the screen and the server
Booking references (BK-XXXXXX) with a live payment-deadline countdown
extra child seats, infant seats or a discount, approved by the platform
Deadline extensions requested by the agent and approved by the platform
Payment proof submission (PAY-…), verified by finance
Booking views for pending, confirmed, expired, cancelled and concessions, plus downloadable e-ticket PDFs
Chapter 03
5 parts of AirDesk
Group creation and editing, with flight segments and fare rules
confirm, cancel, request passengers and mark as ticketed with a ticket number per passenger
submission, approval, suspension and per-agent ledger
Notification centre and reports
Command palette for fast navigation
Chapter 04
9 parts of AirDesk
Chart of accounts with system accounts created automatically per tenant
Journals, general ledger, day book, cash book, bank book
invoices, receipts, supplier bills, aging
verified payment posts DR bank / CR agent receivable. Confirmation posts the booking accrual
customer and airline pending-refund queues, refund workflow with reversing entries
trial balance, profit & loss, balance sheet, sales journal, sales summary, airline sales report, commission report, PSF report, bill-wise sale/refund
bulk-post one invoice per agent from a CSV or Excel visa export, with column mapping
Bank reconciliation, opening balances, manual journals, expenses, activity log
Posted entries are never edited, only reversed
Chapter 05
6 parts of AirDesk
Umrah vouchers (UMV-YYYY-000001) with flights, accommodation, transport, ziyarat and pilgrims. Printable for the shirka (Saudi ground handler) and the pilgrim
Shirka management
Packages and package bookings for agents
Pilgrims, MOFA/visa data, hotel desk, hotel contracts and bed allocation
Transport, arrivals, departures, check-in and check-out boards
Operational reports for Saudi-bound movements
Chapter 06
4 parts of AirDesk
every record is tied to a tenant and checked on every request
Role-based access with a permission matrix, custom roles, session management and an audit log
Workspace picker for users who belong to more than one organisation
Email verification, password reset, approval-pending and session-expired flows
Chapter 07
3 parts of AirDesk
Expo / React Native app for agents and platform staff
Offline-cached lists, an offline queue for traveller details, biometric unlock and push notifications
Actions that involve money or live seat capacity always run online, so offline use can't oversell
The rest of AirDesk, one screen at a time.
From the first step to live
Platform loads a group: route, flights, cabins, fares and airline PNRs
Agent browses live groups and books seats for adults, children and infants
Seats are held across PNRs and a payment deadline starts counting down
Agent adds passengers (OCR autofill) and submits payment proof
Finance verifies the payment, the booking confirms and the ledger posts automatically
Platform issues ticket numbers, and the agent downloads e-tickets
Unpaid holds expire on their own and seats return to inventory
In the real world
The ending
Built with Next.js 15 + React 19 (portal and website) · NestJS 11 modular API · PostgreSQL + Prisma · Redis + BullMQ background workers · Socket.IO realtime updates · Expo / React Native mobile app · Tesseract.js + ICAO MRZ parser (passport OCR) · PDFKit document generation · Turborepo monorepo, Docker deployment · TanStack Query & Table, Tailwind CSS, shadcn/ui
The details people ask before they bring AirDesk into the operation.
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